Privacy Policy
Last Updated: June 27, 2026
Welcome to Eurowindow. We respect your privacy and are committed to protecting your personal data. This privacy policy describes how we collect, use, store, and safeguard your personal information in accordance with the laws of Vietnam (including Decree No. 13/2023/NĐ-CP on Personal Data Protection) and international regulations (such as GDPR).
1. Personal Data Collection
We collect information when you register for online consultations, request quotes, send contact forms, or interact with our **AI Chatbot**. The collected data includes:
- Full name.
- Contact phone number.
- Personal or business email address.
- Chat history and message contents.
2. Purpose of Data Use
Your personal information is collected and processed for the following purposes:
- Processing and responding to door and curtain wall quotation requests.
- Contacting you for consultations, site visits, and technical support.
- Improving the accuracy and conversation quality of our AI Chatbot.
- Sending promotional information and warranty updates (only with your consent).
3. Legal Liability Disclaimer for AI Chatbot
Our AI Chatbot operates automatically using machine learning algorithms and pre-indexed knowledge base. To comply with legal policies and protect both parties, we declare the following disclaimers regarding automated responses:
- For Reference Only: All advice, technical specifications, and information provided by the AI are for general informational purposes only.
- Not a Binding Offer: The AI Chatbot does not have the authority to represent the company in binding legal transactions or construct official commercial quotations. Prices and proposals are only legally binding when issued in writing or formal contracts signed by authorized Eurowindow representatives.
- Limitation of Liability: Eurowindow is completely immune from any legal liability for information discrepancies or indirect damages caused by reliance on AI-generated responses without official written verification from our consultants.
4. Data Privacy & Web Crawling
Regarding crawled public website data used for AI training: Our system only crawls publicly available content on our official website to answer product-related queries. All collected crawl data complies with digital privacy rules, is stripped of raw URL strings, and deduplicated to reduce database storage.
5. Personal Information Security
We store your data securely through encrypted databases. We guarantee:
- We will not sell, share, or transfer your personal data to any third party for commercial purposes.
- We apply standard cybersecurity measures to prevent unauthorized data access or leaks.
6. Data Rights & Contact Info
Under personal data protection laws, you have the right to request access, correction, update, or deletion of your personal data at any time from our databases.
For requests or questions regarding this privacy policy, please contact:
Privacy Department Email: thangtq2@eurowindow.biz
Hotline support: 0966 994 338
Office: 39 Bis Mac Dinh Chi, Tan Dinh Ward, District 1, Ho Chi Minh City, Vietnam.